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GUARANTEE or WARRANTY FOR OUR PRODUCTS
ALL PRODUCTS ON NIKE-MALL.COM HAVE ONE YEAR WANRRANTY.AND WE GUARANTEE BELOW FOR RETURN,REPLACE AND REPAIR.
CUSTOMERS MUST CONTACT OUR SALESMAN (MSN AND EMAIL) BEFORE RETURN ANY PRODUCTS BACK.
WE WILL TRY OUR BEST TO MAKE SURE THE PRODUCTS SHIPPED TO OUR CUSTOMERS ARE IN GOOD QUALITY.
1.RETURN AND FULL REFUND
---PRODUCTS WITH QUALITY PROBLEM IN 7 DAYS(FROM THE DATE THAT THE PACKAGE RECIEVED) CAN BE RETURNED AND REFUNDED.
---CUSOMER SEND THE PRODUCTS BACK TO US.WHEN WE RECIEVE THE PRODUCTS,WE WILL GIVE A FULL REFUND.
2.REPLACE
---PRODUCTS WITH QUALITY PROBLEM IN 30 DAYS (FROM THE DATE THAT THE PACKAGE RECIEVED) CAN BE REPLACED.
---CUSOMER SEND THE PRODUCTS BACK TO US.WHEN WE RECIEVE THE PRODUCTS,WE WILL REPLACE A NEW PRODUCT AND SEND BACK TO THE CUSTOMER.
---WE WILL PAY SHIPPING FEE FOR THE REPLACED PRODUCTS WE SHIP TO CUSTOMER.
3.REPAIR
---PRODUCTS WITH QUALITY PROBLEM IN 1 YEAR (FROM THE DATE THAT THE PACKAGE RECIEVED) CAN BE REPAIRED.
---CUSOMER SEND THE PRODUCTS BACK TO US.WHEN WE RECIEVE THE PRODUCTS,WE WILL REPAIR AND SEND BACK TO THE CUSTOMER.
---WE WILL PAY SHIPPING FEE FOR THE REPAIRED PRODUCTS WE SHIP TO CUSTOMER.
4.RETURN AND PARTIALY REFUND
---BECAUSE THE INTERNATIONAL SHIPPING FEE IS VERY HIGH AND MOST OF OUR PICTURES ON NIKE-MALL.COM ARE TAKEN BY OURSELF WITH REAL PRODUCTS.SO WE DO NOT GIVE FULL REFUND FOR RETURN WITHOUT QUALITY PROBLEM,LIKE "NOT LIKE PICTURE""NOT AS IMAGINING" OR JUST "NOT SATISFIED" .
---WE WILL REDUCE THE SHIPPING FEE FROM THE AMOUNT.THAT MEANS A PARTIALY REFUND.
---FOR LARGE AMOUNT RETURN WHICH HIGHER THAN USD500,WE MAY REDUCE 15% FROM THE AMOUNT.(PLEASE CONTACT OUR SALESMAN)
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